At CheckMac, we stand behind the quality of our technician workmanship and the replacement components we install. We believe in honest pricing, clear expectations, and transparent guarantees. This Warranty and Refund Policy outlines our coverage terms, warranty durations, and resolution procedures.
1. 90-Day Parts & Labor Warranty
All hardware upgrade installations and replacement parts fitted by CheckMac are covered by our comprehensive 90-Day Parts & Labor Warranty starting from the calendar date of equipment pickup from our workshop.
- What is Covered:
- Manufacturer defects in replacement solid-state drives (SSDs), RAM modules, battery packs, cooling fans, and display assemblies.
- Technician assembly defects, connector seating issues, or thermal compound reapplication errors.
- Premature battery capacity degradation exceeding normal operational thresholds within 90 days.
- Warranty Remedies: If a defect covered under this warranty occurs within 90 days, CheckMac will, at its option, (a) re-service the device and replace the defective part at zero cost to you, or (b) issue a full refund of the parts and labor charges if replacement parts cannot rectify the defect.
2. Warranty Exclusions
This warranty covers normal operational use and component failure only. The warranty is void under the following conditions:
- Accidental Physical Damage: Drops, cracked LCD/OLED glass, bent chassis, or impact damage occurring after delivery.
- Liquid & Moisture Damage: Subsequent exposure to water, drinks, rain, condensation, or excessive humidity.
- Unauthorized Third-Party Modification: Disassembly, attempted repair, or tampering by another technician, unauthorized third party, or customer.
- Software Re-Infection: For virus and malware cleaning services, we guarantee that the device is completely sanitized upon collection. However, if a user subsequently visits compromised websites or installs unverified torrent/pirated files that result in a new malware infection, standard service rates apply for re-cleaning.
3. "No Fix, No Fee" Hardware Guarantee
We operate on an honest "No Fix, No Fee" policy for specific agreed hardware repairs. If our technician agrees to accept your device for an agreed physical fix (e.g., replacing a broken charging port or repairing a specific logic board circuit) and we are unable to resolve the primary agreed hardware failure, you will not be charged for the repair labor.
4. Diagnostics & Estimate Policy
- With Approved Service: Our diagnostic assessment is 100% FREE when you approve and proceed with any recommended repair or upgrade service.
- Declined Service: If our technicians perform thorough bench testing, locate the failure, and present an estimate, but you decide not to proceed with the repair, a nominal diagnostic bench fee of $29 applies to compensate for bench disassembly and electrical testing time.
5. Refund Process & Claim Instructions
To request warranty service or discuss a refund:
- Bring your device and original service receipt to our Dubuque workshop at 1015 Wilson Ave, Dubuque, IA 52001 during regular business hours.
- Alternatively, call us at +1 (563) 580-5888 or email support@checkmac.it.com with your invoice number and description of the issue.
- Our bench technicians will prioritize your device for immediate re-inspection (typically within 24 business hours).
- Approved refunds are processed via the original payment method within 3 to 5 business days.
6. Contact Us
CheckMac
1015 Wilson Ave, Dubuque, IA 52001, United States
Telephone: +1 (563) 580-5888
Email: support@checkmac.it.com