At CheckMac (operating online at checkmac.it.com and physically at 1015 Wilson Ave, Dubuque, IA 52001, United States), we take customer trust and personal data protection seriously. This Privacy Policy outlines how we collect, handle, safeguard, and use personal information gathered through our website, telephone consultations, and in-person computer repair services.
1. Information We Collect
We only collect personal information that you voluntarily provide to us when submitting an estimate inquiry, booking a hardware diagnostic, or communicating with our technicians. This may include:
- Contact Details: Your full name, telephone number, physical address, and email address.
- Device Information: Device type, model number, serial number, storage specifications, operating system version, and reported hardware/software symptoms.
- Service Communications: Diagnostic notes, approved repair scope, parts receipts, and warranty records.
- Log & Technical Data: Standard server logs such as IP address, browser type, referring URL, and pages viewed, collected automatically for website performance and security purposes.
2. Device Data Confidentiality & Strict Non-Disclosure
We recognize that your computer, laptop, or mobile phone stores sensitive personal data, including photographs, correspondence, tax files, and financial documents. CheckMac enforces strict operational privacy rules:
- Technicians access operating system utilities and directories solely to diagnose hardware components, purge verified malware, test performance, and execute customer-requested data transfers.
- We never inspect, read, copy, publish, or share personal documents, browser history, or private media files.
- When performing SSD upgrades with data migration, data is cloned securely through encrypted, closed-circuit bench workstations and is not stored or uploaded to third-party cloud servers.
3. How We Use Your Information
Your information is used strictly for legitimate business operations:
- To generate accurate repair estimates and contact you regarding diagnostic findings.
- To carry out authorized hardware upgrades, component repairs, and malware cleanups.
- To notify you when your computer or device is ready for pickup.
- To maintain records required for our 90-day parts and labor warranty.
- To respond to customer service requests and prevent fraudulent inquiries.
4. Information Sharing & Third Parties
CheckMac does not sell, rent, lease, or trade your personal information or customer list to any third-party marketing companies, advertisers, or external organizations.
We may disclose information only under the following limited circumstances:
- To trusted service providers acting under confidentiality agreements (such as payment processing processors and website hosting providers).
- If strictly required by law, subpoena, court order, or to protect the safety, property, or legal rights of CheckMac, our staff, or the public.
5. Cookies & Tracking Technologies
Our website uses essential and functional cookies to ensure page loading, remember form entries, and maintain site security. For detailed information on our cookie practices and how to adjust your browser settings, please see our Cookie Policy.
6. Data Security
We implement industry-standard physical, electronic, and administrative security measures to protect your information against unauthorized access, loss, alteration, or disclosure. All website interactions are secured via SSL/TLS encryption.
7. Your Privacy Rights
Depending on your jurisdiction (including rights under the California Consumer Privacy Act and other applicable state privacy laws), you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal contact records, subject to legal record-keeping requirements for completed transactions and warranties.
8. Contact Information for Privacy Matters
If you have any questions or concerns regarding this Privacy Policy, please contact our privacy compliance team:
CheckMac
1015 Wilson Ave
Dubuque, IA 52001, United States
Telephone: +1 (563) 580-5888
Email: support@checkmac.it.com
Website: checkmac.it.com